Terms of Sale
1. Acceptance of Terms
By making a purchase from Ark Kollekt (hereinafter referred to as "the Seller," "we," "our," or "us") through our online shop, you agree to the following terms and conditions. Please read these terms carefully before making a purchase.
2. Orders and Payments
2.1. Orders: When you place an order through our website, you are making an offer to purchase the selected products or services. We reserve the right to accept or decline any order at our discretion.
2.2. Pricing: All prices listed on our website are in [currency] and are subject to change without notice. The price you see at the time of purchase is for the product(s) only and does not include shipping charges.
2.3. Payment: Payment must be made in full for the product(s) at the time of purchase. Shipping charges will be quoted separately after your order is placed.
3. Shipping and Delivery
3.1. Shipping Quote: After you place your order, we will calculate and provide you with a separate shipping quote based on the shipping method, destination, and any additional services you may request (e.g., expedited shipping, insurance).
3.2. Acceptance of Shipping Quote: You will have the opportunity to review and accept the shipping quote before the order is processed for shipment. Once you accept the quote and make payment for the shipping charges, we will proceed with the shipment.
3.3. Delivery: Delivery times may vary depending on your location and the shipping method selected. We are not responsible for any delays caused by third-party shipping carriers or events beyond our control.
4. Returns
4.1. Return Policy: We accept returns only for faulty or damaged items. Each return request will be treated on a case-by-case basis.
4.2. How to Request a Return: To initiate a return, please contact our customer support team within 48 hours of receipt. Please include details of the issue and supporting evidence (e.g. photos). We will assess your request and provide instructions on the return process if deemed appropriate.
5. Refunds
5.1. Refunds for Faulty Items: If a return is approved, we will process a refund for the product(s) within 5 days after we receive and inspect the returned product(s). Shipping charges are non-refundable.
6. Warranty
6.1. Handcrafted Objects: Each product is crafted with care and creativity by the artist or designer. Each piece is unique and may have natural variations in materials and finishes. Please note that variations in colour, texture, and design may occur due to the artistic process and handcrafted nature.
6.2. No Warranty: We do not offer warranties for our products. Please understand that due to the artistic nature of these pieces, no two are exactly alike.
6.3. Handle with Care: We encourage you to treat each work with care and consideration. Follow any care instructions provided to ensure the longevity and preservation of your piece.
6.4. Contact Us: If you have any questions or concerns, please feel free to contact us. We are here to assist and provide guidance.
7. Privacy and Data Protection
We respect your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By making a purchase, you agree to our Privacy Policy.
8. Changes to Terms
We reserve the right to update or modify these Terms of Sale at any time without prior notice. Any changes will be effective upon posting on our website.
9. Contact Information
If you have any questions or concerns regarding these Terms of Sale, please contact us at:
Ark Kollekt/NODE Publishing ApS
Frederiksgade 1, 2.
DK-1265 Copenhagen
Denmark
info@ark-kollekt.com
These Terms of Sale were last updated on 15/09/2023
