1.1. Order Confirmation: Once you place an order with us, you will receive an order confirmation email that includes the details of your purchase. Please review this confirmation for accuracy.
1.2. Processing Time: Our team strives to process orders as quickly as possible. Your order will be processed within 2 business days unless otherwise specified.
2. Shipping Methods
2.1. Shipping Options: We offer various shipping methods, including standard, express, and overnight shipping. Please note that the specific shipping options and their associated costs will be provided to you after your order is confirmed.
2.2. Delivery Times: Estimated delivery times vary depending on the shipping method and your location.
2.3. Shipping Quote: We understand that shipping preferences can vary. After you place your order and it is confirmed, our team will carefully calculate the shipping costs and provide you with a detailed shipping quote that includes various options to choose from.
2.4. Acceptance of Shipping Quote: You will have the opportunity to review and accept the provided shipping quote, which outlines the available shipping methods and their associated costs. Once you accept the quote and make payment for the chosen shipping option, we will proceed with the shipment.
2.5. Custom Shipping Requests: If you have specific shipping requests, such as expedited shipping or additional insurance, please let us know when you receive the shipping quote. We will do our best to accommodate your preferences.
3. Order Tracking
For most orders, we provide tracking information that allows you to monitor the progress of your shipment. You will receive an email with tracking details once your order has been shipped.
4. Delivery and Receipt
4.1. Receiving Your Order: When your order arrives, please inspect the package carefully for any visible damage before accepting it. If you notice any issues with the packaging, please make note of it with the delivery personnel and contact us within 48 hours.
4.2. Signature Requirement: Most shipments will require a signature upon delivery to ensure their safe receipt. Please check your tracking information for details.
5. Customs and Import Duties
For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.
6. Contact Us
If you have any questions or concerns about our Shipping Policy or your specific order, please don't hesitate to reach out to our team at:
Ark Kollekt/NODE Publishing ApS
Frederiksgade 1, 2.
This Shipping Policy was last updated on 15/09/2023.